Benchmarking Steps by Isabella Di Fabio – This step is about defining as precisely as possible the process to be compared.
It is the cornerstone of the entire benchmarking process. Misidentifications at this stage can lead to wasting valuable resources in later stages.
Consider the following questions: Have departmental priorities been identified? Determine if the department has clearly defined its overall goals. This includes setting long-term and short-term goals.
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How much has it changed? Does the whole system need to be rethought? There may be a specific process within the system that needs to be improved.
Can improvements be achieve by improving specific tasks in the process?
Is the select workflow shown in a flowchart? The first step in outlining the entire process is to create a flowchart.
Finally This helps identify problem areas and pinpoint potential problem areas. Then set key metrics against which future progress can be compare.
How many variations are possible? Determine whether reforming the process at the specified level of change is affordable.Given your organization’s resources and circumstances.
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Have key performance indicators been establish?
But Investigate whether actions are define according to customer requirements.
Are these measures express as rates or percentages? Are there other measures? If so, which measure takes priority?
Inconclusion a continuous process improvement program, benchmarking is the regular, systematic measurement of an organization’s own products, services, or processes against those of world-recognized best practitioners.
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Also The information gathered about a company’s own processes and analyzed against best practices can provide insight into what actions a company can take to improve performance.
In fact, benchmarking can even provide metrics that companies can use to measure their success in adding value to their business and workflows.